Q1:Can I drop shipping orders?
1.For wholesale,we will offer the discount or free express shipping which only takes 3-10 days to arrive.
2.For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
3.All Products are always in stock,usually we ship your orders within 24 hours,so you can check your tracking information within 48 hours.
Q2:What is the size of the product?
Q3:How long will send it to me?
A3:We will send you in 3 days,if it is During the holiday,the delivery time will be delayed,such as Chinese Spring Festival/Chinese National Day.
Q4:How long can I receive the goods?
A4:Generally speaking,the delivery time about 30 days,some country will be shorter,but some country will need 60 days,If there is an external cause such as weather or domestic strikes,the delivery time will be delay,don’t worry,your parcel is under the control of our company at any time,please wait it patiently,if No reason,after 50 days you still not receive the parcel,please contact us quickly,we will refund the amount to you.
Q5:What kind of after-sales guarantee can you offer me?
A5:If there is a problem with your order, you can contact us in customer service. We will reply to you as soon as possible and give you a satisfactory solution.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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